Case Study · AI Tools
ToneLens - Multilingual Tone Analyzer
Client / Project
Customer Operations Team
Service Area
AI Tools
Technologies
Gemini LiveVertex AIFastAPICloud RunReact
Project Overview
Real-time context and emotional tone analyzer for customer support operations.
The Challenge
Global support operations struggle with language translation delays and missing cultural tone nuances in customer chats. This results in miscommunications, slower resolution times, and lowered customer satisfaction ratings.
Our Solution
We developed ToneLens, a sentiment analyzer dashboard powered by Gemini Live and Vertex AI. Deployed on containerized Cloud Run backends via FastAPI, it converts multilingual chat text into real-time emotional stats, warning support agents when tone shifts and suggesting optimal responses.
Measured Impact
+18%Customer Satisfaction
-40%Response Delay
96.4%Analysis Accuracy
Key Features Delivered
- Real-Time Multilingual Sentiment
- Live Speech-to-Text Analysis
- AI-Generated Response Suggestions
- Data Encryption and Privacy Protection
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